Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org
To ensure the quality of gemstones, avoid chemicals, such as perfumes or cleaning products, that may damage, fade or stain your gemstones or metal, do not wear gemstones in the shower, while swimming, or during other activities that expose them to water, and do not leave gemstones out in direct sunlight to prevent fading.
To clean gemstones: Use a soft cloth to polish and clean metals and gemstones. Avoid water and harsh chemicals. Do not use materials that may scratch the gemstones. To clean black lava stones: Saturate a soft cloth in a solution of a ¼ cup water and a ¼ cup rubbing alcohol. Cover lava stones with cloth for 3-4 hours, re-saturate cloth as needed. Avoid placing water on metal jewelry to avoid tarnishing or discoloration.
At Zehnaria, we aim to use natural gemstones when possible. This means that gemstone colors, shapes, sizes, and patterns may vary for each individual bead – making each bracelet unique. Bracelets are also taken in a professional light so gemstone colors may vary. Last, the number of gemstones in each bracelet will differ according to size, as a larger bracelet will require more gemstones and vice-versa.
If you have a specific look you are trying to achieve, please leave these in the "notes to seller" so that we can do our best to make your experience great.
Over 95% of our gemstones are natural. Natural gemstones form in the earth, unlike synthetic gems which are man-made under laboratory conditions. However, due to the rarity and uniqueness of colored, natural gemstones, some gemstones have been enhanced using commonplace techniques such as heat treatment, protective coatings, dyeing, and irradiation to improve the sustainability, durability, availability and appearance (i.e. color, clarity) of gemstones. Take care to not scratch or damage gemstones with water, harsh chemicals, perfumes, lotions, or temperature changes.
Each buyer is entitled to one coupon (or sale) per order. Coupons are not transferable and are not redeemable for cash and cannot be combined with any other coupons or any other offer or discounts or sales/promotions.
We recommend oils be added to black lava stones (1-2 drops undiluted) while bracelet is placed on top of a paper towel to absorb excess. Please allow time for the stones to absorb the oils (typically 5-15 minutes). Excess oils can be removed by dabbing with a paper towel. Please note, depending on the color of the oil, essential oils can stain white lava stones.
Alternately, oils can be diluted prior to being added to lava stones, and then they can be added to the bracelet while on your wrist and they can touch the skin with no problem. Please see the dilution chart in About Us section for recommended topical dilutions.
Since our start, we have produced over 1,000 bracelets using elastic cord. This cord is designed to handle a 7lb test for stretch and each bracelet is quality tested before we mail it out.
In this time, we have only had 2 bracelets break....as damage can occur during and after transit from our business to your home. We understand that situations occur beyond our control and we hope that our customers will be understanding if these rare occurrences happen.
If your bracelet breaks from normal use & proper care within the first 6 months, please message us and we are happy to help remedy the situation. After 6 months, contact us & we can restring for a small fee. Thank you for giving us the opportunity to make your experience great!
Our jewelry design specialist can work with you to design, personalize and customize gemstone jewelry (such as gemstone bracelets and necklaces). We will work with you to assess your desired wants and intentions and give you an estimate based on your design. All current and custom designs produced by Zehnaria personnel are property of Zehnaria and may be posted on social media for promotional purposes.
All packages are shipped via USPS with tracking AND insurance. The cost of shipping reflects these services in addition to shipping costs. All shipping info can be found through USPS at https://tools.usps.com/go/TrackConfirmAction_input.
Use a fabric or sewing tape measure the size of your wrist in inches. If you would like a tighter or looser fit, choose a wrist size that is 0.25 inches less than or greater than your actual wrist size, respectively.